Q: How can I
view the size charts for the costumes?
A: We have made this easy for you. They are on EVERY
product page. The size charts that goes with each costume
from the manufacture is on every product page! No more pop-up windows!
Account Information:
Q: How can
I view the status of my order?
A: Go to the Customer Service, Account History page. Log
into your account. This page lists all your orders. Click
the date of the order whose status you wish to view.
Q: Why do I have to sign
up for an Account?
A. We will keep you up to date with the status of your
order this way. This is how we will be able to email you tracking
information. It is also how we are able to keep up with your
exchanges if you have happen to have any. We don't sell or give
your information out. We all have email address and phone numbers and
we all HATE the spam and the telemarketers. We WOULD NOT do that to
you!
Shipping Information:
Q: Where do you ship?
A:
We ship WORLDWIDE!!!
Q: How long will it take to
ship my order?
A:
In most cases items are shipped within 24 business hours. Some are shipped the
same day. If you have a Military address or your order is being
shipped out of the USA there may be a delay in your order being shipped.
The delay may be from 1 to 4 days. This delay has been added to the
shipping time frames listed on checkout page and below.
Q: How much is
shipping?
A:
For US Shipments:
FREE SHIPPING!!!!
This typically takes 7 to 9
business days. If you are needing an item faster we have different
choices for you. Free shipping is NOT offered to Military, PO Box,Alaska & Hawaii addresses.
Standard Shipping
takes 3 to 6 Business days. Flat rate of $7.99 no matter how
many items you order. Standard Shipping is Not offered to Alaska & Hawaii addresses.
Express Shipping takes
2 to 3 Business days. Flat rate of $14.99 no matter how many items you order.
Premium
Shipping takes
1 to 2 Business days. Flat rate of $35.99 no matter how many items you order.
Military Shipping
takes 5-14
Business days (Not Guaranteed). Flat rate of $14.99 rate no matter how many items you order.
Please Note: Just
because you
select express does not mean that your order will be shipped that
day. The shipping time that you have paid for is just that. The
time it takes to arrive to you once the item is shipped. Please make
sure you add at least 24 hours just in case!
For
Canada:
Priority Shipping is a flat rate of $19.99 no matter how many items you order.
This includes your insurance. This takes 12 - 20 Business Days to
Canada (Not Guaranteed).
We have added some days in this shipping time for customs but we can not control customs. Packages
do get held up in customs. We use USPS for shipments. This will save you money on Duty!
Express Shipping is a flat rate of $34.99 no matter how many items you order.
This includes your insurance. This takes 4 - 11 Business Days to
Canada (Not Guaranteed)
We have added some days in this shipping time for customs but we can not control customs. Packages
do get held up in customs. We use USPS for shipments. This will save you money on Duty!
First Class ShippingTHIS IS FOR BATHING SUITS ONLY! If you have a costume with a
bathing suit you can NOT use this shipping! This is a flat rate of $7.99
no matter how many BATHING SUITS you have. This includes your insurance. This takes 8 to 20 business days. Packages do get held up in customs. We
can not control customs.
Please Note: If your order is being shipped out of the USA there may be a delay
in your order being shipped. The delay may be from 1 to 4
days. This delay has been added to the shipping time frames
listed on checkout page and above.
For
All Other Countries International Shipping:
Priority Shipping is a flat rate of $29.99 no matter how many items you order.
This includes your insurance. This takes 16 - 28 Business Days (Not
Guaranteed).
We have added some days in this shipping time for customs but we can not control customs. Packages
do get held up in customs. We use USPS for shipments.
Express Shipping is a flat rate of $39.99 no matter how many items you have.
This includes your insurance. 5 - 13 Business Days (Not
Guaranteed).
We have added some days in this shipping time for customs but we can not control customs. Packages
do get held up in customs. We use USPS for shipments.
First Class ShippingTHIS IS FOR BATHING SUITS ONLY! If you have a costume with a
bathing suit you can NOT use this shipping! This is a flat rate of $12.99
no matter how many BATHING SUITS you have. This includes your insurance.
This takes 8 to 20 business days. Packages do get held up in customs. We
can not control customs.
Please Note: If your order is being shipped out of the USA there may be a delay
in your order being shipped. The delay may be from 1 to 4
days. This delay has been added to the shipping time frames
listed on checkout page and above.
Q: Will I
have to pay Duties & Taxes if live outside of the USA?
A.
Yes you may. Some countries charge this when a package comes
into the country. You will have to check with your
countries customs office. HalloweenAndCostumes.com will
not be responsible for any duties and or taxes you will incur (if
any) for receiving the package. We prepay all shipping fees in
advance so any fee that is imposed on you is a duty or tax that your
country applies on the shipment. Most taxes and duties equal 15-25%
of the purchase price. You will have to check with your
countries customs office for the rate.
Q: What
if I refuse my package or put the wrong shipping address on my
order?
A.
If you
decide to refuse any shipments or the package is undeliverable as addressed, you
are responsible for the original shipping charges, any duties, taxes and/or
customs charges that are incurred on the package on both the original and return
shipments, and the cost of returning the package to HalloweenAndCostumes.com.
You will also be charged a 35% restocking fee. This amount
will be subtracted from your merchandise refund. We enter in your shipping
information electronically so there will be no address mistakes on our end,
please make sure you check your information before submitting your order.
Q: Will I get an Email
with a Tracking Number When My Order is Shipped?
A.
YES! If you don't get one please let us know and we will send you
another!
Q: I paid for Express
shipping and it didn't arrive in 1 to 2 days. Why is this?
A.
Most orders are shipped within 24 hours of payment. Many go
out the same day. We do sometimes have delays. When you choose Express shipping you are paying for the way that it is
shipped and the service that it is shipped with. When you pay for
Express shipping this doesn't have anything to do with the amount of
time it may take us to process the order. When the order goes out it will be shipped Express like you
have indicated on your order form. If you are needing the item for a
certain date, please contact us and let us know so we are able to work
with you and get you your order on time!
Return Policy:
HalloweenAndCostumes.com wants you to be a satisfied customer. We want you to feel safe knowing that if you are not happy with your purchase, you can return your items. NO BLACKOUT DATES! Please make sure your item(s) are not on the NEVER RETURNABLE list below. Shipping and gift wrapping fees are non-refundable.
If you are needing the item in a different size or a whole new costume. Not a problem! Please go ahead and order the correct size or new costume and put the new order number on the return form. This ensures that you will have the costume you want for Halloween or when you need it! The hot costumes sell out fast! Once we recieve your unused costume back a refund will be submitted to the credit card that you paid with.
If you use the Free Shipping option and you DO NOT place another order with us you will be charged a $7.00 restocking fee for the first item and $1.00 for each addtional item.
If your item is returned back to us AFTER October 17th AND YOU DONT WANT TO ORDER ANOTHER COSTUME you will be issued a store creidt for the returned merchandise.
If you return 4 items or more back to us from an order you will be charged a restocking fee of 15%
Please make sure your return merchandise is POST MARKED WITHIN 7 days after you receive it! DO NOT SEND YOUR COSTUME BACK TO US AFTER IF IT HAS BEEN MORE THAN 7 DAYS. We will NOT accept it. It will be Returned to you at your expense. SALE items are NOT returnable or able to be exchanged.
Once the return is received it will be processed and then refunded.
Simply click the link below to fill out the return form. Fill it out and include it with your returned
merchandise. You MUST return this form with your return merchandise. Please remeber if you orderded another costume to put the order number on the form!
If an item is damaged please notified us within 48 hours of receipt of the item. The item must be returned in the same condition as when shipped. The same item in the same size will be shipped back to you. Please contact us so we within 48 hours at sales@halloweenandcostumes.com If you are needing the correct item as soon as possible you will have to repurchase the item. We will then send the correct item out to you with a prepaid return label. Once the returned item is received we will credit your account back in full for the purchase. If you ship the item back to us please make sure you include the form above and put on the form the amount that you paid for shipping. Thank you.
Please note the following item(s) are
NEVER returnable or exchangeable:
All items that are on Sale, All items with "SALE " on the name or description
Stockings and Hosiery, Wigs, Makeup and False Eyelashes
Boy Shorts & Booty Shorts (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on items that cover the crotch.)
Swimwear (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on items that cover the crotch.)
Lingerie, Undergarments, Underwear, Corsets, Panties are also non-returnable due to Health Regulations
Special Order Items - including all Mascots
Items
will NOT be eligible for a refund if:
Items are not received on time because the wrong shipping method was chosen by the customer.
Any items with signs of wear or damage, missing tags, missing the original packaging
Returned items showing wear and are not in resalable condition
Items that smell of cigarette smoke or perfume
Items with stains
Items with pet hair or dander on them
Any items with signs of wear or damage, missing tags, missing the original packaging
Any shoes or boots with markings on the merchandise or box (this includes using the shoes box as a shipping box. DO NOT USE THE BOX AS A SHIPPING BOX!)
Thank you very much for your business.
Please let us know if we can help you with anything. Have a Wonderful
Day
Now In: Frequently Asked Questions
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