HalloweenAndCostumes.com
wants you to be a satisfied customer. We want you to feel safe
knowing that if you are not happy with your purchase, you can return
your items.
NO BLACKOUT DATES! Please make sure your item(s) are not on the NEVER
RETURNABLE list below. Shipping and gift wrapping fees are non-refundable. We do charge a restocking fee. See below for details. We
only do returns. If you are needing the item in a different size or a
whole new costume please go ahead and order the correct size or new costume.
Please make sure your return merchandise is POST MARKED WITHIN 7 days after you receive
it! DO NOT SEND YOUR COSTUME BACK TO US AFTER IF IT HAS BEEN MORE THAN 7 DAYS. We will NOT accept it. It will be Returned to you at your expense. SALE items are NOT returnable or able to be exchanged.
Once the return is received it will be processed and then refunded.
Simply click the link below to download the return form.
Then, fill it out and include it with your returned
merchandise. You MUST return this form with your return merchandise!
Halloweenandcostumes.com Return Request Form
PLEASE NOTE: We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks. It may take 1 to 2 billing cycles to show up on your credit card statement.
*If an item is damaged please notified us within 48 hours of receipt of the item. The item must be returned in the same condition as when shipped. The same item in the same size will be shipped back to you. Please contact us so we within 48 hours at returns@halloweenandcostumes.com If you are needing the correct item as soon as possible you will have to repurchase the item. We will then send the correct item out to you with a prepaid return label. Once the returned item is received we will credit your account back in full for the purchase. If you ship the item back to us please make sure you include the form above and put on the form the amount that you paid for shipping. Thank you.
Please note the following item(s) are NEVER returnable or exchangeable:
- All items that are on Sale, All items with "SALE " on the name or description
- Stockings and Hosiery, Wigs, Makeup
and False Eyelashes
- Boy Shorts & Booty Shorts (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on items that cover the crotch.)
- Swimwear (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on items that cover the crotch.)
- Lingerie, Undergarments, Underwear, Corsets, Panties are also non-returnable due to Health Regulations
- Special Order Items - including all Mascots
Items
will NOT be eligible for a refund if:
- Items are not received on time because the wrong shipping method was chosen by the customer.
- Any items with signs of wear or damage, missing tags, missing the original packaging
- Returned items showing wear and are not in resalable condition
- Items that smell of cigarette smoke or perfume
- Items with stains
- Items with pet hair or dander on them
- Any items with signs of wear or damage, missing tags, missing the original packaging
- Any shoes or boots with markings on the merchandise or box (this includes using the shoes box as a shipping box. DO NOT USE THE BOX AS A SHIPPING BOX!)
Returning shoes: All shoes that are returned must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area. Please make sure your return order is post marked to come back to us within 7 days after you have received it. All shoes will be subject to a 20% restocking fee. Do not use the shoe box as a shipping box! We will not refund you order!
Returning Costumes: All costumes that are returned must be unmarked, unworn and in new condition. They must include the original packaging and in resalable condition! Please make sure your order is post marked within 7 days after you have received it. All items returned other than shoes will be subject to a 15% restocking fee (minimum fee of $10.00). All costumes received back to us October 19th - 23rd will be subject to a 20% restocking fee (minimum fee of $10.00). If a costume comes with stockings DO NOT try the stockings on your costume WILL NOT be returnable!
Items will be subject to a 35% restocking fee:
- Refused Packages
- Undeliverable Packages
- Returns of bulk orders
- All shoes returned to us after October 19th
- All items received received back to us after October 23rd
Contact Us:
If you need help for any reason please feel free to contact us! Sales@halloweenandcostumes.com or 843-446-2414.
Thank you very much for your business. Please let us know if we can help you with anything. Have a Wonderful Day
All personal information you submit is encrypted & 100% secure provided by the Certificate RapidSSL (a VeriSign GeoTrust, Inc company).